Service & Booking Policy

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Scheduling & Estimates

All service requests are reviewed based on the information provided by the client. Estimates are given using details and photos submitted and are intended to be accurate; however, final pricing is confirmed on-site before work begins. Any changes in job scope, item quantity, weight, access, or conditions may affect the final price.

Deposits

A reservation deposit is required to secure your service date and time. Deposit amount is $50.

• Deposits are applied directly to the final balance

• Deposits are required for moving services, large jobs, and time-sensitive bookings

• Deposits are collected electronically prior to service confirmation

Cancellations & Rescheduling

We understand that plans can change. Our cancellation policy is as follows:

• Cancellations made 48 hours or more before the scheduled service will receive a full deposit refund

• Cancellations made within 24–48 hours may result in forfeiture of the deposit

• Same-day cancellations or no-shows will result in the deposit being retained

Rescheduling requests are subject to availability.

Payment

Payment is due immediately upon completion of service unless otherwise agreed upon in writing. We accept Zelle, Venmo, cash and other approved electronic payment methods. Services will not be completed without confirmed payment.

Access & Preparation

Clients are responsible for ensuring:

• Clear and safe access to items being removed or moved

• That items are ready at the scheduled time

• Someone is present during service unless prior arrangements are made

Delays caused by lack of access, unprepared items, or unsafe conditions may result in additional charges.

Items We Do Not Accept

For safety and legal reasons, we do not remove or transport hazardous materials, including but not limited to:

• Chemicals, paint, solvents

• Asbestos or biohazardous waste

• Explosives or flammable materials

If you are unsure about an item, please ask before scheduling. Also please check out our "No Pick Up" page.

Heavy & Oversized Items

Certain items may require additional labor due to size, weight, or complexity. These may include large furniture, appliances, or items located on upper floors or in tight spaces. Any additional charges will be discussed before work begins.

Responsible Disposal

We make every effort to donate or recycle items whenever possible. Items that cannot be reused or recycled will be disposed of properly in accordance with local regulations.

Right to Refuse Service

We reserve the right to refuse or stop service if unsafe conditions are present, access is restricted, or if job details differ significantly from what was provided during booking.

Questions

If you have questions about this policy or your upcoming service, please contact us before your scheduled appointment.